not despatched item yet

Location/place: Kochi Kerala

Name of company/service: Printland www.printland.in

i have purchased an item thru printland.in on feb 11th and still i have no infomration on the shippin of my item. i have contacted the website contact info as well as their customer support but no reply. details are:
i got email:
Your payment for the Order with Reference number 9713 on the Merchant Website : printland.in has been successfully processed.

For your convenience, we have provided the Order Information below.

Order Information
Merchant Website : printland.in
Date : 2013-02-11 18:51:34
Merchant Reference Number : 9713
EBS Payment ID : 14516203
Payment Mode : VISA Debit Card
Amount : 128.00
Customer Name : mohammed Nadiq
Customer Email : [email protected]
pls provide me my item as early as possible
i contacted printland customer care exec Mr Hari at [email protected] and no reply from him..
wen will i recieve the item or if i do not get the item pls take steps to refund my money that u debited to my account asap
awaiting your take on this issue as urgently as possible contact no 8891368436


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