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Faulty mobile handset sold

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Location/place: Vadodara

Name of company/service: Nokia

I bought a Nokia Lumia 710 on 22nd Jan2013, and after few days I found some problem in running the applications in the device. The device got hanged while running the applications. I contacted Local Nokia care and submitted the device for rectification on 2nd Feb 2013. They forced me to wait till 15th Feb for rectification/replacement.
Although the device replaced, when I recved the new device, it has also problem of touchscreen. Its touch screen portion is not responding in perticular area.
I again contacted within 1 hr. They again asked me to wait till next 15 days.
My point is why should a customer wait if he has paid the money for the device.? Why again the faulty device is issued to me..?
I want Nokia to replace this faulty device within a day as the Local Nokia care persons are convienced with the device fault.

Comments

One response to “Faulty mobile handset sold”

  1. Nokia India Avatar
    Nokia India

    Hi,

    Sorry to hear about your experience. Please write to us on [email protected] and provide us with the following details

    1. Contact Number
    2. Your Location
    3. Device IMEI number.

    We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

    Do include the complaint link in order to speed up the process.

    Regards,
    Team Nokia India.

    Locating a Nokia Care Centre (NCC) is very Easy !
    SMS “NCC” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

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