Dispute / fraudulent transaction made on my SBI Credit Card

Comments

13 responses to “Dispute / fraudulent transaction made on my SBI Credit Card”

1. 

   SBI Card

   February 7, 2013

   Dear Kathir,

   As discussed your case is under investigation. Please bear with us in the interim period. Kindly call SBI Cards helpline for further assistance.

   Thanks and Regards,
   SBI Cards.
2. 

   Kathir

   March 4, 2013

   Dear SBI,

   I got reply from SBI on 1st Mar 2013 which says following……which says i am liable to pay the amount….I am very much disappointed by seeing this reply and making me liable for the amount which i am not benifited in any way. Moreover you can see hundreds of complaints ( in internet) reflecting the same portal (WWW.RZD.RU ) where the fraudelent transactions been done and you are making me liable for this. I am very much disappointed with the kind of support you do for your customers.

   Is there any way i can proceed further in this and seek some help from SBI?

   Rgds,
   Kathir

   —————-
   Dear MR KATHIRAVAN PURUSHOTHOMAN ,This is with reference to your letter regarding the non-receipt of credit from http://WWW.RZD.RU for Rs Rs 56418.94 and Rs 10070.21 on your SBI Card number XXXXXXXXXXXXXXXXXXXXX8608.The investigation for these transactions has been completed. We confirm that the transactions are valid as they have been performed in a Secure Electronic Commerce environment and have been validated by your Card CVV and Date Of Birth over the Internet; hence the liability for the transactions rests with cardholder.

   Since the card is still in your possession, we urge you to clear the outstanding balance at the earliest to avoid further late fee and finance charges on your card account. We are therefore closing the dispute at our end.
   Incase of any further query on your card account, please contact the SBI Card helpline at 39 02 02 02 or 1860 180 1290 (if calling from MTNL and BSNL lines). IVR & Emergency Services are available 24 hours And Customer Service representatives are available from Monday to Saturday between 8am to 8pm. SBI Railways Cardholders, Please call the 24 hour Railway Card Customer Care Helpline at 39 02 12 12 or 1800 180 1295 (if calling from MTNL and BSNL lines).
   Thank you,Yours Sincerely

   Divya Dhody
   Chief Nodal Officer & Vice President, Customer Services
   SBI Cards P.S To know more about the SBI Card, its powerful benefits, exciting offers and exclusive discounts, you may visit us at http://www.sbicard.com or e-mail us at [email protected]
   ——————————————————————
3. 

   Vasudeo N Parvatikar

   April 18, 2013

   To ,
   The General Manager,
   sbi card,
   Dear Sir,
   I Vasudeo N Parvatikar have two sredit cards. The Company By name COSCHE MERCANTILE LTD NOIDA called me and offered a gift card by name dine plus. For this I was debitted Rs 6999 on my card . I have paid the same amount.
   But The Same people asked the other number and issued a new pin Number , saying the transaction is not compledted. Innocently I gave the Other card No. xxxx xxxx xxxx 2933. Immediately I was debited rs 6999 second time. Which amount by mistake credited by your sbi card. This amount has been multiplying without my mistake. I kindly request you to cancel this second time amount. I have spoken about this on the phone several time to your crdit card custmer care and other people.
   Thanking you.
4. 

   B Brijgopal

   October 24, 2014

   Dear SBI,

   I am B.Brijgopal(9848012149) a sbi card holder(XX5198) and i already contacted sbi cc on 18001801290 nd he asked me to file a complaint online.If this is the right place i would like to bring you to a notice that there was a fraud made with my card.

   In past i.e. on 28 march 2014 there was a transaction of 6999 which was debited from an unkown person named vikas co. after this i complained regarding this and recently on two days back i received a call frm 9250052223 and he said that the past transaction would be reversed and asked the CVV number of the card and so was provided to him by me and soon i receive a message of another 7999 debited from my account to some unkonw RMgroup(IVR) on 20 oct 14.
   Though i knew that CVV is not to be provided to others but the caller convinced me that the money could only be credited if the CVV was provided and so i had to..Is CVV to be provided to any personnel of the company for any kind of verification?

   The card was blocked by next day by me….but i would like to know whether i would receive the amount back in my account and could a new card be received on this account.And how do we stay away from such frauds as they are misusing the name of SBI and say that they are calling from SBI..i would like to get some precautions…i am aged 64 and a very old and trusted customer of your company with same trust on the company.after such frauds its difficult for me to get back the trust and i cant fight these alone so i request you please look over such problems of frauds and do the needful help towards your customer to avoid a bad impression of your company on your customers…

   the e-mail id provided is my sons as i dont have an ID..

   thanking you
   B.brijgopal
   9848012149
5. 

   santosh show

   June 4, 2015

   due to fake tranjection date wise 23feb rs 1772.64 and 28feb 1627 and 6mar 1600 and 19 mar 1200 and 31mar 1200 both txn is note me facbook id du to fake is back my account
6. 

   ABHIJIT CHATTERJEE

   June 9, 2015

   Dear All Card holder Friends,
   I am a Card holder and also face this type of fraud, on 13/05/2015 a phone call was received by me and a lady said that she is a customer care officer and she said that my card is blocked soon and they are issued a new card with bonus point of old card and extra bonus point to be available and for that she asked my card details for verification and I say the details like a big fool. it is near about 10.30 A.M.
   On 1.50 P.m. that lady ring me further and said that to effect this type of benefit into the new card a tranjaction to be required but this tranjaction is only for paper work not to be added with my monthly bill, After that I received a message contain one time pass word and she asked the password and again I share the password like a Fool. and after that A message received from card that Rs.7883/- was debited to my card account . A alert mail received in to my email and I contact with customer care officer and he agreed to view my card statement that yes there is a fraud tranjaction made and he blocked my card and received a complain and said to contact after 72 hrs. I see my card details online on 14 and 15 th may its shown memo debit and on 16th it shown that the above said amount setteled down. Inthe mean time I also mail the merchant where that fraud are use my card details but I have not received any response from that merchant. After that I noticed the nodal officer and they said that if I shared the details then it will be payble by me but I argu with him
   my point is (1) I have not received any alert mail from card previously why they send me alert mail on particular that tranjaction ,it is possible they know that the tranjaction is fraud or the merchant is black listed (2) When we purchase from online it will be delivered minimum 24 hrs later. On 2.00 P.M. that fraud are made the tranjaction and I noticed the customer care on 5.00 P.M. so how the tranjaction was settled?
   Further I mail to the Nodal officer along with the all mail copy on 5th June and on June 6th a message received that the amount received by Bank aganist my Card, Actually they contra the tranjaction. I am very much thank full to that honest officer who are working with honestly and serve the card holder.
   At last I said to all of my card holder friends never share your card details in any circumstances.
   ABHIJIT CHATTERJEE
   [email protected]
7. 

   shivaprasad

   October 17, 2015

   My Name is Shivaprsad N.B , 9611302944 I am holding VISA SBI Card number xxxx xxxx xxxx 2086 , My card has been hacked and Transactions has been made as follows.

   Transaction of Rs.4,996.00 made on SBI Credit Card XX2086 at VODAFONE-BILLDESK on 4 Sep 15 .
   Transaction of Rs.3,000.00 made on SBI Credit Card XX2086 at PAYTM on 4 Sep 15 .
   Transaction of Rs.3,000.00 made on SBI Credit Card XX2086 at PAYTM on 4 Sep 15

   My Card number has been hacked and transactions has been made on 4th September.

   I received calls from following numbers,+919582754400,+918942857758 , +918100620469

   I received the call in the name of SBI Card Representative regarding that my SBI card bonus points rewards has been converted to cash and I will be getting Rs. 4,996 which is directly transferred to my credit card account and because of the last higher transactions. And 6000 Rs. Credit limit increase transactions made 3000 ,3000 again.

   Initially I dint given any details but when I asked some questions about my card they have told correctly about my Last payment, balance etc. They have collected my card number CVV number and made the transactions with the help of SMS OTP sent to my mobile.

   I thought if they are telling correctly about my card it should be SBI Card representative only.

   On 07/09/15 also they have called for credit limit increase transactions. They I had got doubt and I didn’t given my OTP to them.

   I called to customer care and blocked the Card.

   I am holding other credit cards like HDFC ,HSBC also since many years , so far these kind of problems never happened. But in SBI this is 2nd time happening to me. Last time also some transactions happened by the company Name M/s. Intouch concepts Delhi for Rs. 7999 stating that again from SBI cards and they given some travelling vouchers gift set but no use and not worth beow 1000 Rs.aslo

   Really I am worried about the usage of my Card.

   I was convinced these resent transactions made on 4th sep 15 due to Exact card information by them given by the person who was telling herself and himself as SBI card representative. We people are so tied up with our busy work schedule and unable to concentrate this kind of frauds.

   I really upset ,Kindly do needful and try to find those fraud people and i thought SBI will help me to get back those transactions to my card account.

   when i call to SBI. they told they have closed the complaint iteraction id 1-2877939794 / Ref no : 1-3032947863. and they told it my mistake and cant help. I am now closing my card. and never ever come to SBI.
8. 

   Budheshwar prasad

   January 3, 2016

   I am sbi card holder .I have two accounts in sbi .An Anonymous Fraudulent calls me on 30thdec2015 at 6:00pm and says that your credit card will be renew otherwise it will be blocked itself because government has passed ordered to renew all ATM cards of all banks by the end of this year.He says that I am rbi manager from mumbai.his phone No.is9570887803.We believe all this.Then he starts asking me one by one credit card no.’date,ATM Pin code.mobile no.which is given sbi passbook. I had told all these.He asks me my mobileno. which is given on sbi passbook.After this otp no. by sms comes.he says Please tell me the six digit no. and i will issue you a new sbi atm pin code by sms.Sir I had told him OTP no.and an another Sms comes on my mobile .He requested me not to open it .Then an another SMS comes ,he asks six digit no. and I said.This he had done many times.And after transacting money from my two sbi accounts he says if you have any other account.I said ,”Yes Sir. I have two more accounts.both are of PNB banks account. one of my daughter account no.41280001001452 and my son and wife(joint account) no.-3592000100093820.Then he says these both PNB accounts will also be renewal.And starts asking me Credit Card details and mobile no. which was given in passbook.And again OTPno. by sms comes on my mobile .He asked me six digit number.I told him.After this another sms comes.He says not to open it .The Fraudulent says that when I say you to open the sms then you will open it otherwise your ATMcard will be blocked.At last he says to delete all sms.Sir ,We are innocent peoples .I don’t understand that he was transacting all amount from my four accounts (2 SBI $ 2 PNB ) from 6:00pm to 9:30pm through ECOM.The fraudulent had transacted approx. Rs.80.000 from my four accounts.On next day 31stdec 2015 ,he again calls me at 7:00pm and said me to delete all sms.At 10:00am sbi manager from jaipur calls me that some fraudulent had cheated by transaction.He says me to please beware and be alert.Fraudulent mobileNo.9570887803
   Sir,It is requested you to please take proper actions and refund my money.My contact no.-9006027473
9. 

   ravissinha

   March 16, 2016

   dearsir.iinformthattoyou.my.credit.no.517526729086657
   date19/02/2016use.themynewcard.bycilling.me30%descoutcardissue
   bysbi.onlyblocageamout.RS.6447.00pleasemydispute.amaountrecover
   in.my.credit.accouts
   sokindly.granrtmy.complant.inmyfavetr.iamalwageobligedtoyou
   thaningyou
   ravisinha
10. 

    SBI Credit Card

    May 15, 2017

    Hey nice post. I hope it’s ok that I shared this on my
    FB, if not, no problem just let me know and I’ll delete
    it. Regardless keep up the great work.
11. 

    Vinod

    May 9, 2018

    Hi Kathir,

    Did you got your money back?

    What are the process involved?
12. 

    Somnath Banerjee

    September 13, 2018

    23 August ka refund abhi tak mila nahi hai sir jaldi refund Kara dijiya
13. 

    Subhash Chandra Baul

    November 21, 2018

    To,
    The Chief Branch Manager
    State Bank of India
    Subjects:Charge dispute complaint
    Dear sir,
    Most respectfully I beg to state that I am a customer of Kotulpur Branch of SBI.My account number is 11052908805. My name is name is Subhash Chandra Baul. Amazon gives a refund which don’t get I or don’t credit my account. Refund balance is 206.57 rupees. My refund reference number is 509633. Bank IFSC number is SBIN0001553. So, I get this money. You give money.
    I shall be highly obliged if you kindly grant my little prayer for my.