Complaint against Tata Photon for selling the device and not getting it activated since 20 days

Location/place: Noida

Name of company/service: Tata Photon

I need to log a complaint against Tata Photon who have sold me a Steria Corporate Advance Rental Plan and also handed me the device for Rs 1525 on 09/11/2012. They promised me that the account would be active within 3 working days.

But till today the connection is not yet active (today being 20th day) and also the Tata Photon representatives are not responding to my complaints. When I have asked them to refund my money as i dont want the inactive connection, the representatives are not even responding to my phone calls.

I have been chasing these guys/Customer care from past 20 days and there is no response or addresal of my grievance.

I would like Consumer Forum to take this case with the the Tata Photon Executives and take a strict action.

Contact details of Tata Photon represntative:
Akash/Rakesh
Excel Telecom
S-531 School Block
Shakar Pur
Delhi – 110092
Tel – 9212502235/8130675572/9212319111/9212163200

Tata Photon MEID – A0000036F11DB6 (which is not yet active)