Uncach ATM Transaction

Sep 15, 2012

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in Banks and financial institutions, Others

Location/place: New Delhi

Name of company/service: HDFC

I have account iin HDFC(A. No. 12021610002395)
On 30-06-2012 I did a withdral of Rs. 7900 from Indusland ATM in New
Freinds Colony(New Delhi) with Ref No. 5215. The amount was deducted
from my account but I could not receive cash from ATM machine. I
ragistered my complaint through HDFC customer care with complaint No
431604.
I received a letter from HDFC that transaction was valid so amount will not be refunded to me.I shared my thought that analysis has been done only at HDFC end not with Indusland bank because transaction was in
it’s ATM.
It is very much possible that transaction has been
processed automaticaly in the electronic recording books that is why amount was deducted from account but cash
could not be come out through the ATM.
machine.
Morover this gaurd of that ATM is also witness of this incident becasue he was also present there.
Nevertheless my complaint has been refused & I have lost Rs.7900.

Comments

2 responses to “Uncach ATM Transaction”

HDFC Bank

September 18, 2012

Dear Customer,

we have checked and confirmed with our concerned department and we have received representment from the acquiring bank stating cash was successfully dispensed from the ATM to you for Rs. 7900/-. They have also provided us the valid ATM log, which supports the above. Hence kindly note that the disputed amount will not be credited to your account.

Incase you wish to view the scan copy of the ATM log, you can visit your account branch at Gurgaon-Dlf Galleria.

Should you require any further assistance, you can our Branch Manager, Mr. Rajan Sharma on +919891415948 or [email protected].

We look forward for your continued patronage and assure you of our best services.

Regards, Customer Assistance, HDFC Bank.
Manjeet

September 30, 2012

Dear Grievance Manager HDFC,
I am extremely sorry to say that you copy paste the same message bla bla that ATM log was successful hence no cash will be credited to your account. Why not question the guy who feeds money to ATM machine. Why not if cash is not dispensed then that cash must have been taken buy him & at the end of the day he will put a remark that no excess cash was found. You will realize only when you face such situation. I pray that even you should loose a big money that way then you will understand what a customer feel like. You all are not even bothered to check the CC TV. The new thing what you bank guys say is CC TV can see only face & for security reason you can not focus camera on key board area. But I plead that the CC TV can still be adjusted where one can not see key pad hence protecting customers PIN but at least see whether cash came out or not. You all are just hopeless. Don’t bother because it is some one else money.

Uncach ATM Transaction

Comments

2 responses to “Uncach ATM Transaction”

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