Location/place: Barailly, Uttar Pardesh
Name of company/service: Videocon Industries Ltd.
Dear Sir/ Mam
I would like to file a complaint that i have purchased a videcon refrigerator in the month of Feb 2011 (01-02-12) from M/s Sudershan Electronics, opp Hind Talkies, Civil Line, Barelliey, U.P.-24001, whose model no./Manufacturing year is val294/2011 against invoice no. 4461 in the name of Tapasya Arora it was not in good condition as it is a double door refrigrator lower portion is not giving cooling from last 6 months from the day 10
I have launched several complaints in showroom as well in service center but still in the same condition. Two or three time out on Fifty complaints they entertain my complaints but result is zero. As per their technician these falls comes some time in refrigerators but it will heal after rain automatically, i don,t understand the logic behind this.
The refrigerator is used by my mother and she lives alone and always sick due to heart problem, she is mentally harass by the technicians as they are not given the response and entertain properly. From last 6 months she threw all the eatable and drinkable goods in to garbage because they start sticking and smelling.
Hope you understand my real problem. This is a humble request you to please resolve my complaint on urgent basis or if possible try to replace it. Because i am tired to file telephonic complaints and also visit so many time in showroom.
Regards
Tapasya Arora Sahani
165/22, Civil Line
Mall Godown road, Barreliy
UP
# 9528313529, 08010303904, 08010113783
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