Not providing talk-time after purchasing the recharge plan of 500 Rs/-

Location/place: Pune

Name of company/service: Tata Docomo

Hello,

I want to complain against Tata docomo.
My number is 9503440071. I bought their 3G plan which provides 500 MB of 3G data and 60000 seconds of talk-time local, nation and roaming as they claim on their site under 3G recharge options.

I paid 500 Rs/- for this plan and bought this plan. Now, I am on roaming and whenever I make a call, they are deducting money from my balance and not from the talk-time that I have purchased by paying 500 Rs/-.

When I called their customer support, their customer service representative told me that no plan of Tata Docomo works on roaming and when I told her that it has been mentioned on their web-site that it is for roaming too, she kept repeating that “I regret the inconvenience caused to you, but nothing can be done” . She kept repeating this thing showing the attitude that she can not help. I asked to speak to her senior and after a long wait, the senior came online. I told her the situation and she was not ready to accept if such thing happened. When I threatened her that I will go to consumer court as I have got all the proof of recharge and that it has been mentioned on their site that they provide the service on roaming too, she asked me to wait some time saying that she has registered the complain.
I was not given any registered complaint number and my balance is still being deducted rather than the talk-time that I have purchased. This is an open robbery I would consider for common people like us.
Please take action against these people or guide us how to proceed legally against them.

Thanks and Regards,
Jinal Thapliyal