Location/place: KOLKATA, WEST BENGAL

Name of company/service: PRESTIGE

ON 9TH JUNE 2012 I PURCHASED PRESTIGE GASOVEN SERIAL NO. SLJ 37547 FROM CAPITAL ELECTRONICS VIP ROAD, ULTADANGA, KOLKATA. EVER SIINCE MY PURCHASE, THE SAID UNIT IS NOT FUNTIONING PROPERLY AND THE BIGGER BURNER IS NOT GENERATING PROPER FLAME. ACCORDINGLY I COMPLAINED TO THEIR KOLKATA REGIONAL CENTRE AT G C AVENUE OVER PHONE NO. 033 2215 3029. WHILE BOOKING THE SERVICES I REQUESTED THE SERVICE EXECUTIVE TO COME TOWARDS THE END OF ANY DATE PER THEIR CONVENIENCE AS BOTH ME AND MY WIFE ARE GENERALLY NOT AT HOME DURING THE DAY TIME.
IN SPITE OF MY SPECIFICE REQUEST AFTER TWO DAY / THREE DAYS SOMEONE VISITED MY HOUSE DURING THE COURSE OF THE DAY ONLY IN OUR ABSENCE AND ADVISED THE MAL FUNCTIONING WAS OWING TO THE ANTS !!!
AS THE PROBLEM AGAIN CROPPED UP AFTER A FEW DAYS I AGAIN CALLED THEM UP AND THIS TIME I WAS GIVEN TO UNDERSTAND THAT THE EXECUTIVE CAN VISIT US AT MAXIMUM AT 5PM ON A SATURDAY TO BEST FIT MY TIME REQUIREMENT AS THERE ARE NO SERVICES AFTER THAT AND ON HOLIDAYS. ACCORDINGLY BOOKING SERIAL NO. 8169 FOR 13TH JULY 2012 WAS GIVEN TO ME. ON THE PARTICULAR DAY WE RETURNED EARLY JUST TO EXPERIENCE THAT NO ONE BOTHERED TO VISIT US OR EVEN CALL US TO REGRET !!!!!
ON ASKING FOR THE REASON FOR THE NON-DELIVERY OF THE SERVICES, THE PERSON OVER PHONE NO. 033 2215 3029 MIS-BEHAVED WITH MY WIFE AS ASKED SEVRAL PERSONAL QUESTIONS EXPRESSING HIS DISABILITY TO SERVICE THE UNIT IF WE HAVE ANTS IN OUR HOUSE AND WE ARE NOT AT HOME ON THE WORKING DAYS DURING THE WORKING HOURS !!!!!!!! AND PRESTIGE CLAIMS THAT THEY ARE SELLING HOME APPLIANCES; FUNNY !!!!
WHILE I HAVE CONSTANTLY DOCUMENTED ALL THESE EPISODES WITH PRESTIGE CUSTOMER CARE THEY ARE TOTALLY ACTING AS SPECTETORS AND TILL DATE DID NOT RESPOND TO ME BUT ONLY ON ONE OCCASION ASKING ABOUT OUR RESIDENTIAL ADDRESS… THE SAME IS RIDICULOUS AS THEIR OWN EXECUTIVE VISTED OUR HOUSE PRIOR TO THIS.
I HAD WIRITTEN TO THEM THAT I SHALL TAKE OTHER RE-COURSE IF THE UNIT IS NOT REPLACED AND FAILURE IN SERVICE EXPLAINED TO ME BY THE LAST WEEKEND HOWEVER TILL DATE THEY DID NOT THINK MY COMAPLAINT TO BE IMPORTANT ENOUGH TO EB ADDRESSED