500mb extra 3G data is deducted by reliance gsm bihar

sir
i had file complained for wrong balance deduction and data  deducted wrongly.
my service no is
221119486
221204264
221163897

i had 2GB 3G data yesterday.
today 500mb extra 3g data has been deducted (lost) wrongly. i am telling you when i have used internet.

at 1.42am today midnight after some use of internet , i had 1903.61 MB 3G and 11.3MB 2G data.

i had cheked data balance today at 4.15am (by the help of MBAL to 55333)
i had 1903.61 MB 3G and 11.3 MB 2G data.

when , i checked again at 4.46am today.
data balance was shown 1748.78 MB.

i have not used internet between 1.45am to 4.45am tonight.
but 1903 mb -1748mb = 155mb 3g data has been deducted.

when ,i used internet today between 5am to 6am.
at 6.19am , there was 1553.12mb data in my account .

i had not use internet between 6am to 7.30am .
when i checked data balance today morning at 7.32am .
i am very shocked data balance is being shown 1114.45mb .
my 1553mb – 1115mb = 340mb 3g data has deducted wrongly.

PLEASE note my complaint and my extra deducted data 500mb 3g data should be refund very soon.

otherwise i am going to forward this mail to TRAI and consumer forum.

-GANESI RAM
9798423393
reliance customer.


Comments

2 responses to “500mb extra 3G data is deducted by reliance gsm bihar”

  1. RCOMcare Avatar
    RCOMcare

    Dear Customer,

    We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

    Regards,
    Reliance Communications

  2. RCOMcare Avatar
    RCOMcare

    Dear Customer,

    We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

    Regards,
    Reliance Communications

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