3G Internet Excess charged.

Location/place: PUNE

Name of company/service: Airtel

I am using Airtel #9096763564, and I bought new Samsung mobile so free 3G services are automatically activated on my number on 6th March and its ended on 5th April. I have used 300 MB out of 1024 MB usage in that period. On 6th of April I called customer care to activate 3G plan for one month of Rs. 250. And I got a message that your 3G plan is activated on your mobile. But when the bill was generated that charges are added into bill and I logged 3 complaints to review my bill, but no resolution has been done for any of this. I am having all three complaints number with me.
I am very frustrated about the company.


Comments

2 responses to “3G Internet Excess charged.”

  1. Namaste Mr. Pachbhai,

    This is to inform you that your concern listed on 27 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Mr. Pachbhai,

    We would like to inform you that your concern listed 27 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [email protected].

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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