Location/place: pune/maharastra
Name of company/service: Birla sun life and citi bank india
I was working with an MNC in 2010. As an initial banking activity, I had to open an account with citi bank
india or HDFC india. I had a great faith in citi bank india and opted it. After couple of days I was offered
a citi bank indian oil credit card.
May be after a month I was approached by a birla sun life adviser Tarakanth or citi bank adviser for
life insurance and a mutual fund.The adviser adviced me to go for Classic Endowment 2010 using
the same credit card which was issued by citi earlier.
I was informed that by paying 2500 extra I will be getting RS. 1000000 life coverage. So paid 27115.
As per the agreement the second installment supposed to be devided 12 equal installment and should have
deducted from my credit card after nov 2011. Eventully that did not happen. So dropped an email but Could
not get a reply. Fortunately I had adviser number so gave him a call. At that point of time he had already
left the organization and was in Mumbai(bombay). Somehow I managed to get some contact numbers and email ids.
Result to this, citi bank contacted me and I signed in a statement where I agree and requested citi bank to
deduct the amount from my citi credit card in equal installment.
After a week citi bank advisor confirmed me that, the request has been declined and I need to pay the amount
in one go.
Today I aproached birla sun life branch which is located at aundh (above reliance foot print). they confirmed me
that the amount in the account is nill.
After hearing the note I threw some questions on them
1)I was ready to make the payment and why dint they recieved it?
2)Why did’t they contact me before the policy second premeum payout.
3)Why din’t they inform me about the fund value time to time.
4)Why i was not informed about the status and the ‘insurance laps’ and why did they leave me for the last moment surprise
I am totally surprised and confused. Please help me to sort this issue.
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