Location/place: MUMBAI

Name of company/service: RELIANCE COMMUNICATION

I am Pravin Joshi, mobile connection user of RELIANCE (ADAG) from last seven years.

From last few days I am facing the problem of unnecessary balance deduction from prepaid account (9321605658).

I have been promised by the service provider to have the facility of having roaming free all over India but, as I cross border of my district the tariff for SMSs and voice calls increases to re.1 per voices call and SMS which more than thrice for my voice calls and for SMSs the normal price is re.1/100 SMS. And today I was in surprise to know that sum of INR 40 is been deducted from my prepaid account which is normally supposed to last for a month and a half.

I tried numerous times to connect to the customer care but failed each time. Although after many attempts when finally I was able to get to one of the costumer care executive that gentleman kept my call on HOLD and I think he forgot to get back to me or was it deliberately that ‘kind’ man only knows that.

I hope you will understand my situation and pay valuable but keen attention on it.

Waiting for your much needed response

PRAVIN JOSHI