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Location/place: Bangalore

Name of company/service: Sony Xperia

I am from Bangalore. I handed over my XPERIA SOLA(red) at the service centre Bangalore as there was touch screen problem. They said that they would notify me in 5-7days regarding the status and would give it back within 10 days. Its been 3 weeks, and I haven’t received even a SINGLE call from them regarding the status. They haven’t even given a spare phone for use till repaired. All they say is shipment delay from sweden.
This clearly shows bad service and also lack of interest in resolving customer grievances!!!

Comments

One response to “”

  1. Siddharth Avatar
    Siddharth

    Hi, Even i am having the same problem. I too have an xperia sola bought in june 2012, and for the second time in 8 months my phone has stopped working. As said by you and in the same way with me, for the second time for last 1 month i am getting no response from the people in service centre and my phone is with them from 7th of March 2013 till date .

    I see some other posts as well in this forum from Sony Xperia Sola users . If we together raise a voice , maybe we can bring a change.
    Contact me please if you think we can work out this : 7411944334

    Regards,
    Siddharth
    Bangalore

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