Location/place: pune

Name of company/service: airtel

i have activated the airtel internet bundle pack for one week today morning at 5 a.m….rs.100 has been deducted from my balance as per the plan…but my internet is still not working…have called the customer care of both blackberry and airtel but none has been responding satisfactorily…pleasa respond and solve the problem asap…(no.9766931741)