Location/place: Gurgaon

Name of company/service: HDFC Bank Ltd.

Name – Likhendra Pawar
Credit Card No – 4617 8730 0077 9642
Reference Ticket No – 13003843991

Case Summary – As discussed with customer care executive, I have sent the written copy to nearest bank on 3rd of Jan 2013 for stop smart pay payment for my LIC premium.

Apart from this I have requested to the customer care executive to raise a ticket and Please inform the respective team so that this can be stopped.

I have called up to the customer care executive more than 5 times for the confirmation of the ticket He / She told me that it will be stopped 24hrs.

On 12th Of Jan 2013 I have received confirmation SMS as my payment has been done.

On 13th of Jan 2013 I have received confirmation SMS for deactivation of smart pay facility.

I have to surrender the LIC Policy this month and the surrender value will be less 30% of total payment done and this payment will be considered for this.

Who will be responsible for this loss. I will not pay this amount to the bank.