Location/place: Raipur

Name of company/service: reliance communication

Sir, i use Rs.39 SMS pack of reliance GSM service, which is renewal pack every month. My pack is to be renewed on 10th january 2013, but its not renewed. So, i called to there customer care no. 198…to ask for its renewal. they said me due to technical fault its not renewed till now and registered my complaint and asked me to wait for 48 hours. i waited for that bt still its not renewed. then when again i called there they asked me to wait for some more hours..i again waited and after 3 hours they deducted Rs.39 from my main balance so i thought its renewed.but when i sent some msgs i found its not active..then again i called them, they again asked me to wait for 48 hours, and register my new complaint..after sometime a confirmation msg is sent by them that your sms pack is activated..then i sent some sms which cost me approx. 20 rs. is deducted from my main balance…still after there confirmation msgs…then again i called them and they asked me to wait more….i had there complaint numbers plus confirmation sms….its totally a case of harasing a coustmer..they are wasting my time and money… so i want u to please consider it thanking you