Location/place: India

Name of company/service: www.timtara.com

sir, i have place my order(nikon d3200 slr) like 64days back on timtara website but they failed to delivery my product.So, i told them to cancel my order but till now they didint canceled it..im calling to the customer care daily but there is no respond from there side,and they are telling me to wait for 24-48 hours to solve my problem every day.. so please help me with this problem