बिना बताये पैसे काटना

Hello Sir

Myself Ravi Agarwal Mobile number 9450362684. I have bought your mswipe machine in past but never used it. Your executive have visited our store and sold this to us at Rs. 2000/-. He has mentioned that there is no rent for thr machine. While I kept this machine idle for a long time, neither your staff nor the customer care ever made me aware on the phone that the machine would rent and the dues would be accumulated.
Three days back, when I swiped a customer card for some transaction, I didn’t receive any money in my account. Upon enquiring I was informed that the machine rent was due and the amount has been deducted to compensate it. Moreover, they mentioned there is still some outstanding amount which I have to pay. This was a complete cheat step.
If there is any such policy exist, I wasn’t informed about it. I must not suffer because of your illetrate and unprofessional exective deal.
Your company owe me money and apology. I would never recommend anybody to make any kind of deal with your company. I feel sorry to say that people have been looted and trapped by your exectives. I tried contacting customer support too but they were too harsh to give proper response.
I want proper solution and my refund ASAP.
If this request is not taken sincerely and with high priority, I don’t hesitate to file a complaint in consumer forum too.