Hello Sir/Madam,
I am Madan Kumar Pal, taken Home Loan( Loan No.:50566) in the month of July, 2017 from “Aavas Financiers Ltd (Formly known as ‘AU Housing Finance’), Noida, Uttar Pradesh”.
Before taking loan, I confirmed with “Aavas Financiers Ltd” about Subsidy under “Pradhan Mantri Awas Yojna” scheme. I was told that I am eligible for Subsidy and I will get that Subsidy amount with in 3 months.
In the month of September, I asked the representative/customer care of “Aavas Financiers Ltd” about the status of Subsidy. They told me that I am eligible for Subsidy and my documents are uploaded to “Pradhan Mantri Awas Yojna” portal and I will directly get a call from “Subsidy Department of Goverment”. And they confirmed me that the Subsidy amount will be credited in the month of October, 2017.
Again, I called them last week of the October month. They told the same thing that I am eligible for Subsidy and my documents are uploaded and I will get a call from “Subsidy Department of Goverment”.
I was keep following them after October, 2017. I was keep calling them 4 to 5 times every months regarding my Subsidy, their reply was same as previous i.e., I am eligible for Subsidy and my documents are already uploaded and I will get a call from “Subsidy Department of Goverment”.
On 5th of April, Again I called them and asked about my Assessment ID to check the status of my subsidy through online (“Pradhan Mantri Awas Yojna” portal). They are not ready to give my Assement ID, then I told them that I am the customer of your’s and I have the rights to know about my Assessment ID to check the status of my subsidy through online. Then that lady(Customer Care) discussed with her Senior and told me that her Senior will call me after 5PM on the same day. I was wating for their call but din’t receive any call from them. Then again, I call them and asked about the Subsidy. Now, That Senior Lady (name is Mridula) told me that they have not yet uploaded my documnets on the “Pradhan Mantri Awas Yojna” Portal till now.
On 7th April 2018, I had word with Sharad Pathak who is secretory of “Aavas Financiers Ltd” as per Meha who is an employee of “Aavas Financiers Ltd”. He told me that I will get my subsidy in the month of May 2018.
It is almost 10 months, now I am not able to trust those people who are giving the wrong information from starting for their benefit.
Now a days, I am keep mailing to get the response from them, but not getting any response from them.
They are mentally torturing to us.
Please help me out regarding this.
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