unfair deduction of balance from my pre-paid connection

Location/place: Kolkata

Name of company/service: Aircel

I am using Aircel sim no – 980455238. On 13 Feb a amount of rs. 130 was deducted without any notification. When I Called up customer care I was informed that the balance was deducted against pocket Internet service and when i told the executive that it was not done by me as I am using a phone which is not compatible to internet he then disconnected the call saying it was done by me.

Please help me get my balance refund


Comments

2 responses to “unfair deduction of balance from my pre-paid connection”

  1. Hi,

    Thanks for writing in to us. We apologize for the inconvenience caused to you.
    This is to inform you, we have forwarded your complaint to the concerned circle. We will get back to you shortly.
    At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
    You can also get in touch with us via our Twitter handle @Aircel

    Warm regards,
    Thanks!
    Team Aircel India

  2. Hi,

    Please provide us with correct 10 digit Aircel number in order to assist you better.
    At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
    You can also get in touch with us via our Twitter handle @Aircel

    Warm regards,
    Thanks!
    Team Aircel India

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