SUPPLY OF DEFECTIVE PRODUCT

Location/place: CHENNAI

Name of company/service: VIDEOCON MOBILE

SIR,
I BOUGHT A VIDEOCON MOBILE MODEL V1675 BOOKED THROUGH TIMES OF INDIA READERS OFFER (SHOP 21)0N 16 JUN 12.THE PRODUCT WAS DELIVERED AT DOOR ON 21 JUN 12. WHILE SWITCHING ON THE MOBILE THE DISPLAY WAS FOUND TO BE DEFECTIVE. MANY A TIME COMPLAINT WAS LODGED OVER PHONE TO CONCERN DEPARTMENT VIDE REF NO 282610 DATED 22 JUN 12 & 286368 DATED 25 JUN 12. HOWEVER NO RESPONSE IA RECIEVED BY ME. DURING BOOKING IT WAS ASSURED THE ITEM WILL BE REPLACED WITH NEW ONE AT DOOR STEP ONLY IF FOUND TO BE DEFECTIVE.