Reliance broadband leaves landline and internet subscribers in the lurch

Location/place: Mumbai

Name of company/service: Reliance Broadband

I am a Reliance Broadband customer.I own Reliance landline and broadband internet. Both my connections are not working since May 23, 2013.

All connections in the Opera House area of South Mumbai, have been disconnected since May 23, 2013. Customer care executives make false promises that connections will resume within 24 hours. Even complaints to Appellate Authority did not yield positive results.

Subscribers in Opera house area have their servers in Birla Mansion society. Society had served notice to Reliance Broadband two years back to move the servers at some different location. But Reliance officials did not take any action due to which customers have been inconvenienced. Customer care executives claim that problem is in the solving status, but on investigating security guards at Birla mansion, we were informed that none of the Reliance representative has visited the site for solving the issue.

I have opted for annual plans and have already paid in advance annual subscription last year. It is difficult to obtain refunds as customer care executives do not assist in completing the necessary refund formalities.