not yet received my offer product

Location/place: Guwahati

Name of company/service: Samsung mobile

i reedemed my galaxy note offer on 23rd april of a senheisser headset on the imei no. 359616049471402 and the gift was sent to me by courier which the courier company did not deliver to me and then returned the shipment back to samsung at their delhi office on 11th may and i called up samsung twice and they said that they did not receive the shipment and when they will, they would mail me an e-mail for my address to send it back to me..but after many mails and calls i hav not yet received my email or the gift..they are not even replying to my mails. the courier company bluedart has clearly stated on their websit www.bluedart.com with the tracking id. 13395232620.
the offer has closed down and am yet to receive it. pls help.


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