Dear Sir, in the month of Jan/ Feb 2018, I had asked the above said agency to provide information to me about my estranged wife, who had deserted me in May 2015. I had made a full payment of Rs 1 lakh 35 thousand as advance payment to the agency and another Fifteen thousand was to be paid on completion of the case.
Despite more than one year having lapsed and numerous reminders to the agency, I got a reply that she is staying with someone else in Mumbai and an address was given. However, no irrefutable evidence regarding her infidelity in the form of photographs/ video was provided.
Since a long time had elapsed and the agency had failed to give me the desired results, I asked the agency to close the case and refund my money.
The agency replied that we have closed the case as per your directions and since my wife and the other person are very alert on the matter, they are unable to gather more information.
The agency understands that there is defiency in service on their part however they are not refunding the money,
kindly look into the matter and provide justice
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