Location/place: New Delhi
Name of company/service: hp – Hewlett-Packard India
Dear Sir
Greeting of the Day !!!
It would be very disappointing for you by getting these kind of mails in your inbox but i am forced to bring this to your kind notice that despite of making a complaint to Managing Director, India ‘’hp – Hewlett-Packard India’’ nobody bothered to resolve my problem till date. This kind of Service experience was never expected from hp, India.
I have purchased a Compaq Laptop Model V-3000 vide S/N : 2CET2030DV on 18th Feb’2009 from HP Sales Dealer. Since i have purchased the Laptop it was giving problem of over heat-up and finally in the month of November 2009 the Laptop got heat-up and Display got blank.
I have submitted my Laptop on 09th November 2009 to ‘’hp – Hewlett-Packard India’’ at there Authorized Service Centre (RT Outsourcing Services Ltd. A-200, Okhla Industrial Area, Phase 1, Delhi.) vide Case ID – J9TS091110.
I have been harassed by the Service Centre by reminding them regularly and making n-number of calls & follow-ups for my Laptop but till date no action has been taken.Till date there is no feedback / revert from your Service Centre regarding the status of my laptop. On 01st Feb’2010 i have written a letter to your Service Head India, HP, Gurgaon regarding the said complaint but again i was disappointed by not getting any revert till date.
I got a communication from Mr.Pankaj Kalra, Country Manager, TCE&Q, hp – Hewlett-Packard India vide his contact number 08527916000 that my Laptop is Repaired and ready for pick-up.
I had visited to RT Outsourcing A-200, Okhla Industrial Area, Phase 1, Delhi on 23rd June’2012 to collect my laptop, it was a painful situation for me to see my laptop as it was made to a worse & pathetic condition and eventhough it was not getting switched on.
I have again informed Mr.Pankaj Kalra to look into the matter but he has no asnswer as informed me now the laptop cannot be repaired further.
I request you to please spare few minutes to take this matter and help me.
Looking forward for a positive response.
Warmest Regards
Hemant Gulati
99 99 99 59 79
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