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Issues with Sony Xperia Tipo Dual complaint

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by

AdminPost
in ,

Location/place: ahmedabad

Name of company/service: sony mobile

Hi,

I am posting this issue here in the hope that I will get a better response as compared to the customer care executives available on 1800 3000 2800.

I purchased this pone some 2.5 months back. Within 3rd day, the phone started showing software problem and phone would be hanging. My old ticket no. was 12112701395. After that I went to Sony authorized service center at Ahmadabad regarding this problem. Then your service engineer solves this problem.

After 2.5 months I faced another problem with this phone. The problem is that my phone had automatically switched off. Then again I went to service center. My ticket no. is 13021100239 and job no. W13021100239 dated 11/2/13. After checking, your service engineer told that, there is problem in motherboard. And again he guaranteed that phone will be in working condition within 8 days. But as on today after 11 days we can’t receive the phone. And they want again 7 days for repairing purpose.

So, without my phone I am totally handicapped. So please replace the phone or send my total money back,

Comments

One response to “Issues with Sony Xperia Tipo Dual complaint”

  1. Siddharth Avatar
    Siddharth

    Hi, Even i am having the same problem. I too have an xperia sola bought in june 2012, and for the second time in 8 months my phone has stopped working. As said by you and in the same way with me, for the second time for last 1 month i am getting no response from the people in service centre and my phone is with them from 7th of March 2013 till date .

    I see some other posts as well in this forum from Sony Xperia Sola users . If we together raise a voice , maybe we can bring a change.
    Contact me please if you think we can work out this : 7411944334

    The customer service center @ 1800 3000 2800 is another degree of torture who are trained to exhaust the patience of caller by keeping on hold and giving replies like : The system is down so we cant check or we have escaled but waiting for reply from repair department .

    I badly want to make the Sony people realize that they cannot just go fooling Indian people and not caring rather taking the customer service as the minimally bothered affair.

    Regards,
    Siddharth
    Bangalore

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