Location/place: mumbai
Name of company/service: AIRTEL
HELLO
MY NAME IS ZAKI SYED. MY AIRTEL NUMBER IS 9867864276.
I M HIGHLY DISSATISFIED WITH THE EXPERIENCE THAT I HAVE HAD WITH AIRTEL AS A NEW CUSTOMER.
A MONTH AGO I WAS GIVEN A CALL FROM AIRTEL TO BUY A POSTPAID CONNECTION. AFTER CONVINCING ME, AN EXECUTIVE WAS SENT TO COLLECT Rs300/- FROM ME.AT THAT MOMENT I WAS INFORMED THAT I WILL GET THE CARD ON THE VERY NEXT DAY.
AFTER FEW DAYS I REALISED THAT I HAD PAID MONEY TO AIRTEL AND YET DID NOT RECEIVE A CALL NEITHER DID GET THE SIMCARD.
I CALLED AIRTEL CUSTOMER SERVICE. BUT I ONLY GOT 1 ANSWER.
“GO TO THE AIRTEL GALLERY”.
BUT I STILL SAT PATIENTLY THINKING THAT THERE MIGHT BE A GENUINE PROBLEM.
AFTER A WEEK I CALLED ON THE NUMBER FROM WHICH I RECEIVED A CALL TO BUY THE SIMCARD.(MARKETING GUY REHAN).I CALLED ON +91 7276659431. I BELEIVE THEY ARE LOCATED IN MALAD.
BUT TO MY SUPRISE THERE WAS NO ONE IN THE DEPT WITH THAT NAME AND TO ADD TO IT, A GIRL NAMED POOJA ANSWERED THE CALL VERY RUDELY AND SAID THAT YOU NEED TO TALK TO MY SENIOR Mr KEYUR JAISWAL.
I EXPLAINED THEM THE SITUATION BUT THIS GUY HAD NO IDEA WHAT I AM TALKING ABOUT AND DID NOT EVEN KNOW WHERE THE SIM CARD IS.
THIS WENT ON FOR 3 WEEKS.
THEN I RECEIVED A WELCOME LETTER ON PROBABLY 15/6/13 FROM AIRTEL SAYING THAT MY BILLING CYCLE STARTS FROM 4/6/213.
I AGAIN CALLED THE CUSTOMER SERVICE AND THEY TELL ME THAT GET IN TOUCH WITH THE BILLING DEPT. BILLING DEPT PEOPLE TOLD ME TO GO TO THE GALLERY. I WAS BEING IGNORED AS IF I HAVE TAKEN A LOAN FROM AIRTEL AND NOT MAKING PAYMENT.
FINALLY I GAVE UP AND THOUGHT THAT I SHOULD FORGET ABOUT MY MONEY AND FELT LUCKY , THINKING THAT IF THE SERVICES BEFORE BECOMING A CUSTOMER IS LIKE THIS, THEN WHAT WILL HAPPEN WHEN I BECOME A CUSTOMER.
AIRTEL CUSTOMER SERVICE AND BILLING PEOPLE REALLY DO NOT HAVE THE MANNERS TO TALK TO THE CUSTOMER. NIETHER THEIR SUPERVISORS.
IN THE MEAN WHILE I KEPT CALLING ON THE NUMBER +91 7276659431.
TO MY SURPRISE I RECEIVED THE SIMCARD IN THE MAIL ON 24/6/13.
AND I GOT NEXT DAY THAT MY BILL IS PENDING.
I CALLED UP CUSTOMER SERVICES AGAIN AND I GOT AN ANSWER VERY RUDELY FROM A GIRL NAMED NAZIYA ,THAT NOTHING CAN BE DONE. YOU WILL HAVE TO MAKE A PAYMENT EVEN THOUGH YOU DID NOT RECEIVE A CARD AND DID NOT USE MY CARD. HE PROACTIVELY ESCALATED THE CALL TO HER SUPERVISOR NAMED KOKILA WHO DID NOT LET ME SPEAK AND GAVE A COMPLAIN NUMBER TO CALL +91 9987234865.
AND I, LIKE A FOOL AGAIN BELIEVED HER AND CALLED THAT NUMBER.. IT WAS NOTHING BUT CUSTOMER SERVICE AGAIN.
ITS 27/6/213 TODAY AND MY BILL IS DUE ON 30/6/2013.
FROM 4/6/2013 TO 24/6/2013, I WILL NOT MAKE A PAYMENT BECAUSE I DID NOT RECEIVE THE CARD.
RATHER THAT AN APOLOGY I GOT HARSH ANSWERS FROM CS.
I ALSO FOUND THAT MY NAME IS INCORRECT IN YOUR RECORDS
‘ KAZI SYED”. AND I TOOK THIS PERSONALLY AND THOUGHT THAT THIS IS ANOTHER ATTEMPT FROM AIRTEL TO PISS ME OFF TO THE EXTENT. OR PROBABLY A FORGERY
THIS IS A HUGE DISRESPECT FOR A NEW CUSTOMER AND I AM GOING TO TAKE IT FURTHER TO CONSUMER FORUM AND OTHER MEDIA.
I WANT AIRTEL TO GIVE MY MONEY BACK TO ME AND TAKE THEIR CARD BACK FROM ME.
MANY TIMES I WAS GIVEN PROMISES MANY TIMES THAT I WILL GET CALL BACK FROM THE SUPERVISORS. AND MANY TIMES I WAS EVEN TOLD THAT THE SYSTEM IS DOWN SO CALL BACK AFTER 24 HRS.
M I A FOOL TO BELIEVE THAT THE SYSTEM WILL BE DOWN FOR 24 HRS..
I M JUST FED UP OF AIRTEL AND I WANT A RESOLUTION IN ANY WAY AGAINST THE KIND OF BEHAVIOUR AND DISRESPECT THAT I HAVE FACED AND I CAN GO TILL ANY EXTENT TO TAKE THIS FURTHER.
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