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Delay in replacement for more than 15days

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Location/place: Kolkata , West Bengal

Name of company/service: Panasonic

I,Tapan chakraborty, a Refregerator (Panasonic B255STW4 , SERIAL NO: 210613263890100772)from Khosla Electronics Baruipur Branch at Baruipur, kolkata,West Bengal on 03/07/2013.On that very day We have seen that the conection plug is broken and the door side is dented. Then and there we inform the Khosla representative.The very next day your customer service person named Animesh Giri has come to our house and found those defects and agreed for replacement. But unfortunately we are harrashed or suffered till now. Sometime they came for taking the photograph , sometime they said that it will be replaced today but at the evening they said it is not in the stock.

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One response to “Delay in replacement for more than 15days”

  1. Panasonic India Avatar
    Panasonic India

    Dear Tapan,

    We regret the inconvenience you had to face and would like to help you resolve this issue on priority basis.
    We have made a note of your complaint and request you to kindly provide us with your Customer ID/ complaint number, address and contact details so that we can look into the matter.
    For any further assistance, Please feel free to write in at [email protected]
    Regards
    Customer Support Team
    Panasonic India

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