Location/place: BOKARO STEEL CITY, JHARKHAND
Name of company/service: TATA MOTORS
TO,
TO,
HEAD CUSTOMER CARE
TATA MOTORS,
MARKETING AND CUSTOMER SUPPORT
MUMBAI.
BOKARO: 5/7/12.
C.C: KRAFTAUTO PVT. LTD-BOKARO STEEL CITY
SUB:REPLACEMENT OF FAULTY AND DEFECTIVE TATA VISTA TDI MAKE CAR TO SRI. P.K.DE,
AGM, BOKARO STEEL PLANT.
DEAR SIRS,
I HAVE PURCHASED A TATA VISTA TDI MODEL CAR ON 25/6/12, VIDE
INVOICE NO: KRftPL-R-1213-00112, DTD. 25/6/12
DELIVERY NOTE NO. KRftPL-R-1213-00112-DLN, DATE; 25/6/12.
SALE CERTIFICAT NO;KRftPL-R-1213-00112-SC.
DEALER: KRAFT AUTO PVT. LTD-BOKARO STEEL CITY.
VEHICLE CHASSIS NO. MAT608535CPC20628
ENGINE NO. 4751DT14CXYP17612
MOB. NO: 08986870686
CHRONOLOGICAL ORDER OF COMPLAINTS:
EARLIER MAIL WAS SENT 0N 26/6/12
i. VEHICLE DELIVERED ON 25/6/12, EVENING. ON DRIVING THE VEHICLE TO RESIDENCE AC STOPPED WORKING. VEHICLE WAS TAKEN BACK BY SHOWROOM , i.e. KRAFT AUTO ON 26/6/12. MORNING AND AFTER REPAIR RETURNED BACK.
ii. AGAIN ON 29/6/12 MORNING A.C STOPPED WORKING AT 10.30 MORNING. AGAIN THE SAME WAS INFORMED TO MR. ATISH OF KRAFT AUTO, AND VEHICLE AGAIN TAKEN BACK FOR REPAIR. MEANWHILE I HAD TO HIRE A INDIGO VEHICLE BY PAYING RS. 3000/- AS WE HAD TO GO FOR A MARRIAGE BARAT.
VEHICLE WASD RETURNED LATE NIGHT ON 29/6/12.
11. AGAIN ON 5/7/12, THE A.C DIDNOT WORK, AND A LOUD SOUND IS COMMING FROM UNDER THE ENGINE. MATTER INFORMESD TO TATA SHOWROOM AT 7.30 PM ON 5/7/12.
IN VIEW OF ABOBE FACTS AND THE INCONVENIENCE CAUSED TO ME SINCE THE VERY FIRST DAY OF PURCHASE OF THE SAID VEHICLE, I AM HEREBY AKING FOR A COMPLETE REPLACEMENT OF THE SAID CAR, AND DUE COMPENSATION AGAINST THE INCONVENIENCE CAUSED TO ME SINCE 25/6/12.
IF REPLACEMENT CANNOT BE DONE I WANT A 100 % REFUND OF MONEY PAID BY ME ALONG WITH BANK CHARGGES AS INCURRED BY ME.
MATTER MAY BE TREATED AS MOST URGENT., ALONG WITH DUE ACKNOWLEDGEMENT AND ACTION TAKEN BY YOUR TEAM.
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