Compliant

Location/place: THODUPUZHA

Name of company/service: LG ELECTRONICS INDIA PVT LTD

Jul 25

to serviceindia
Dear sir
My LCD TV is not working properly…please arrange a tecnison to visit my home urgently.

Regards
LG Service
Dear Customer, We acknowledge your concern & forward it to our Branch office …
Jul 26
Sameer K P

Jul 26

to LG
Dear sir
No response in your team till now…what will i do…..??????//
LG Service
Dear Customer, We are sorry to learn about your dissatisfaction We have forwa…
Jul 27
Sameer K P

Jul 31

to LG
Dear sir,
My problem not solved right now.Please update the current status.And please provide your Head office postal address or second level customer service officer mail id
Regards
Sameer k p
On Fri, Jul 27, 2012 at 11:40 AM, LG Service wrote:

Dear Customer,

We are sorry to learn about your dissatisfaction

We have forwarded your issue to concerned Customer Relationship officer so that an immediate step can be taken in this regard.

In case for any enqui ry/issue, please feel free to contact our Customer Relationship officer Mrs Priyanka on her mobile number 9539066899.

LG Service
Dear Customer, We have forwarded your issue to concerned Area Service Manager…
Aug 1
Sameer K P

Aug 11 (4 days ago)

to LG
FROM,
SAMEER K P
CHAMAKALAYIL HOUSE
THODUPUZHA KERALA
MOBILE 9947437221

REF:Outstanding service problem ref number RNA120726051951

Dear sir
I really need your help with above mentioned compliant number.My LCD TV is not working the past 16 days .Many times contacted your customer care through phone and mails.Am calling your customer service officers (Rajesh P 9846976131 Liteesh 9400002294, 9400002292) 25 times in last 16 days.But the response is shocking and unexpected the company like LG ELECTRONICS INDIA PVT LTD
I think that your customer service felicities utter failure in grass root level.I am very disappointed,because the service i have been receiving is unsatisfactory,As indicated your adds .I have been trying to contact your representatives to help me regarding this issue .But it seems that my compliant to be unresolved and neglected until this day
I look forward to hearing from you regarding of a resolution of this problem,I will be waiting for a suitable solution .If do not hear from you in next 48 hours, I will be filling a compliant to consumer court against LG ELECTRONICS INDIA PVT LTD
I hope that i will not be forced to report this incident to the better business bureau and state and central consumer agencies as well as popular consumer advocacy blogs.
sincerely
Sameer kp

On Wed, Aug 1, 2012 at 11:52 AM, LG Service wrote:

Dear Customer,

We have forwarded your issue to concerned Area Service Manager so that an immediate step can be taken in this regard.

M

Please don’t hesitate to contact our Area Service Manager

r. on his mobile number 9846976131.

LG Service
Dear Customer, We are sorry to learn about your dissatisfaction. We have forw…
Aug 11 (4 days ago)
Sameer K P

2:12 PM (17 minutes ago)

to LG
Dear Manoj Bishut
What is going on your company ,ITS LG ELECTRONICS OR ANY GOVERNMENT OFFICE????????????
Am totally fed up your service.Any person not contacted me till now.Two times i contacted Mr shino through phone.But the response is not helthy, this problem is not solved the past ONE MONTH. So please provide your head office address to send a advocacy note for this issue ,and THANKS MANOJ BISHUT FOR YOUR GREAT SUPPORT AND GUIDANCE
Regards

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