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Activation of unnecessary services & Reduction of Amount
Location/place: Delhi/ New Delhi
Name of company/service: MTNL
My Cell no. is 9868054185. MTNL automatically activates so many services on my number i.e. khel khel main, music station etc. etc. and deduct amount from my balance. These services are being activated / updated every month on my number “WITHOUT SENDING ANY REQUEST TO ME ON PHONE EITHER BY MESSAGE OR BY ANY CALL.” Whenever I get message I.E. YOUR SO & SO SERVICES HAVE BEEN UPDATED. Then only I come to know that my amount has deducted due to the activation of above mentioned services. When I call customer care executive to deactivate the services, in the first two times they behaved very illmannered with me. One time the call attendant cut my call which was extremely shocking to me. Other times the customer care executives say that we will deactivate these services but again in the next month the services automatically get activated and my balance get deducted. Now I am extremely fed up with all this. I have tried to register online complaint on MTNL website, but the complaint page never opens and always shows page error. That’s why I am registering my complaint in this site. I request you to take immediate action on this issue and solve my problem as early as possible.