no delivary and no attus

Location/place: Pune

Name of company/service: Indiatimes online shopping

Hi,
I have ordered online rakhi on indiatimes.com. order no is 3001301249. expected delivary date was 29 July 2012. but till now I have not received the delivary and not getting a status on it. please help what I should do in this case.

Thanks
Sujata