my order no. 3830410, not get product and refund…

Location/place: agra

Name of company/service: naptol.com / online shipping service

sir –
i m gaurav tenguria, vill & po – kundol (agra). i have book an order no. 3830410.
but when i recieve product damage $ used condition. i returned back to company by blue dart on 25/04/12, awb no. is 46013607452, till now i have not recieve any type of refund and not product. i also call cust. care no. many times, but not provide any solution.
i m very suffered many problems, plz help me….
thanks


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