Location/place: thane
Name of company/service: tata docomo
on 22nd juy I made a recharge of 399 for blackberry net plan by selecting an option of deduction from mobile account balance(with tata docomo website only. 399 rs deducted from my ac. balance but i didnt receive any plan activation msg. from last 12 days I am calling to customer care for solution then they have asked me to call on blackberry helpline number. when i called them they are saying that no plan has been activated on my number and asked me to call again to customer care number. tata docomo customer care asks me to call blackberry help desk(18004190121) and Blackberry help desk asks me to call tatadocomo customer care. same happening every day from last 12 days but nobody’s providing me a solution. (either refund the amount or activate the plan)
seeking help from consumer forum.
thanks
Kiran
9028330106
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