Breach of warranty by CROMA

Location/place: Nerul, Navi Mumbi

I had purchased a mobile phone from M/S CROMA, CBD Belapur Navi Mumbai.The purchaswe was done on 10 Sept 2010. I als had paid extra amount for extened warranty for the said phone. During the warranty period in first 5 months the problem in phone’s display occured and I submitted it to the CROMA. I got the said phone back after one month. Ahain in April 2012 the same problem occured and I submitted the phone to the CROMA. Now , my complain is that 1) I have given the said phone for repaires/ replacement under warranty on 10th April. Today even after 4 months CROMA is not able to repair/replace the said phone. 2) After making numerous calls/visits to the store, nobody is responding properly 3) I got the total warrany of 24 month , out of that five months CROMA has taken only in repairs, so they are just killing the time and not giving the phone back to me. 4) The phone was a costly handset ( Rs 25,000/-) so I am facing mental agony for the same. I want justice. Thank you.


Comments

2 responses to “Breach of warranty by CROMA”

  1. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Customer,

    Please provide us your purchase and contact details. You can also mail us on [email protected] or arrange a call back from us by sending an SMS “Croma” to 56677

    Regards,
    Team Croma

  2. Dear Customer,

    Please provide us your purchase and contact details. You can also mail us on [email protected] or arrange a call back from us by sending an SMS “Croma” to 56677
    Regards,

    Team Croma

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