Need to file a consumer case against Reliance for pathertic service

Comments

12 responses to “Need to file a consumer case against Reliance for pathertic service”

1. 

   Anonymous

   July 28, 2012

   mee too get the same mail, and they asked me too present in court on same date can anyone please help us??
2. 

   RCOMcare

   July 30, 2012

   Dear Customer,

   We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

   Cheers,

   RCOMcare
3. 

   RCOMcare

   August 7, 2012

   Dear Customer,

   We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

   Regards,

   RCOMcare
4. 

   Supreet

   August 27, 2012

   What was the result of this PLC, please reply if you view this comment. I am also one of the victims of RCOM.

   Thank you!

   -Supreet
5. 

   Sarath

   December 8, 2012

   Hi,

   Even I would like to know the result. I also have received a communication similar to this.

   Regards
   Sarath
6. 

   Sarath

   December 8, 2012

   Hi,

   Even I would like to know the result. I also have received a communication similar to this.

   Regards
   Sarath
7. 

   Neeraj sharma

   March 18, 2013

   Hi,

   Reliance communication sent me a Legal notice regarding due payment. I was not happy with their service and surrendered the connection. I have paid the settlement per promise. 9916591066
8. 

   suresh

   June 16, 2013

   Even I would like to know the result. I also have received a communication similar to this
   suresh
9. 

   Santosh

   June 9, 2014

   Me also received a legal notice like this.I am not using the data card since last 3 years.After 3 years reliance communication sending me a legal notice regarding payment.They did not communicate me even once during all this 3 years.All of sudden they are sending legal notice.I do not understand being such a big company,they are treating customers as a thief.How can one remember after 3 years about the data card & what is the bill due.In case of other companies,if we do not pay the bill,they are sending reminders.But Reliance communication sending legal notice directly.This company is not customer friendly.
10. 

    Ajmal

    July 14, 2015

    I also have received a similar notice from Reliance. I was a delighted customer of reliance for 5 years with regular silver plan of 750 rupees with taxes (around 843 rupees). later i decided to disconnect and i did it properly before 10 days of my billing date.

    Later retention team pitched in and retained by giving a different offer and i used to pay three months of bill amount in advance. (Every three months i used to pay the bill in advance) of 135o for three months. Also i have receipts for all these transactions.

    I used it for around 8 months and paid for 9 months.

    I used to get reminder calls, emails, sms on a daily basis for 9 months. I got irritated by these calls as i don’t like getting reminders to me for payment. Literally i used to come out of meetings, calls, conferences to answer these calls and used to explain the whole history again.

    Every time a new person used to call me and hence i need to explain them in detail and requested them that this plan change from regular silver to advance rental plan of 3 months needs to be updated in their systems which never happened.

    In one of the calls, their executive told that there was a server crash where all the old data is lost.

    I have a track record that in the whole 5 years of relation, i have not even missed the bill payment date for one day. I was prompt in my payment.

    Moreover the datacard didn’t worked on many occasions for weeks together and i paid the bill for that period also.

    Got pissed of with these calls, i again decided to disconnect it permanently and did it. But next day i got a call, on 25th December 2014 i got a call that i have been given an offer for three months i.e January 2015, February 2015 and March 2015 as zero rental with 2 GB every month but it didnot work.

    when i tried calling customer care, i have been told that my connection is suspended.
    I got hurt again and send the request for disconnection again for permanent cancellation. I raised the helpdesk tickets online and they used to close it immediately with out any resolution.

    Kindly see the below mail.
    _________________________________________
    ajmal khan Wed, Feb 4, 2015 at 11:22 AM
    To: “[email protected]” , “[email protected]”
    Hi,

    I am , bearing the data card connection number has given a request on 20/12/2014 for disconnection of datacard with immediate effect. The acknowledgement number is 228196794 for future reference.

    Also, i have confirmed with the followup call with reliance executive on 23/12/2014 to disconnect the datacard connection.

    Please be informed that there should be no further bill getting generated from this date. If so, i am not responsible for such actions.

    Request you to please acknowledge this mail as closure.

    More over, on 25th December i got a call from your executive that i have been given an offer for three months i.e January 2015, February 2015 and March 2015 as zero rental with 2 GB every month.
    ___________________________________________________________
    But the lines are not active and the data card is not working from 2nd January 2015, 01//1/2015. When i called customer service executive, i came to know that they have terminated. Hence i decided to disconnect the datacard. Please take this urgently and disconnect my datacard and i don’t want to use this service.

    Also, i remind, Please don’t generate any new bill as i am giving the notice in advance and if any bill is raised,
    ___________________________________________________________
    Even then the bill of around Rs. 317 was generated. Please clear this wrongly generated bill and do the needful.

    Please disconnect the datacard permanently ASAP.

    Docket No/
    Reference No Creation
    Date Description Current
    Status Expected
    Resolution Time Reason
    for Delay Revised
    Resolution Time
    228196794 21-Dec-2014 19:22:10 Closed 15 Days
    228685680 05-Jan-2015 15:39:24 Closed 24 Hours
    _____________________________________________________
    But again they are sending the bills to me. Please suggest how to handle this.

    P.S: The customer who was paying the bill regularly for the usage will not hold on himself to pay mere 700 rupees if he has used.

    Please understand, if he would have used he would have surely paid it. Also why a customer be blamed and held responsible for the mistake from reliance.

    But again they are sending the bills to me and now notices of nonpayment . Please suggest how to handle this.

    Ajmal
    9916176119
11. 

    Siraj

    October 7, 2015

    I was using reliance communication net-connect+ data card for over five years from 2009 to 2014 during the course i have generated more than 50,000 worth of revenue to reliance, I never defaulted from maying the bill not even once in 60+ months, I was happy a suggested this to few of my friends and went on to purchase the data card from reliance
    At the time of purchase I had paid 3600 for the card; in August -2014 the datacard stopped working. hence i reported the same to Mathikere Rcom center bangalore they asked me to purchase new card which was cos then i decided to close the account and had paid the excess 15 days amount+that month bill (Rs, 1350/-), as the executive suggested me that backend operations take time to close the account.
    post one week i got a call from executive about retention by upgrading to new data-card device with a higher speed, since the coverage was not good hence i denied the offer over phone, for two months everything was silent, in december 2014 I got a call from collection dept. stating that i need to pay around 1100 as late payment fees to close my account and visit nearest rcom center to pay, when i went to the rcom mathikiere and found that there there was a miscommunication from centre to back-end and he convinced me that i dont need to pay anything and the account shall be closed.

    today i received the mail from rcom stating pre letigation case : this is a nothing mental harrasment leading to loss of my productivity at my work place My point is why reliance takes such a long process to close the account, why it cant be done in 24-48 hours as it happens when purchasing a new plan. I wish reliance to take strict action on the emplyees/executive for such a delayed and never ending account closure process. this shall defenately lead to bring bad name to the company.

    District Legal Services Authority
    Bangalore Urban district at Bengaluru

    PLC No : 336851\2015

    Reliance Communications Infrastructure Limited
    Salarpuria Pearl, Municipal No. 72 …Plaintiff,
    3rd Cross Road, Residency Road,
    Ashok Nagar, Richmond Town
    Beside Ballal Residency Hotel
    Bengaluru 560025

    To,
    ME ….Defendant/s.
    Notice

    Take Notice that plaintiff has instituted above Pre-Litigation Case (PLC) to (recover Rs.1427 /- amount from you defendant) seeking relief against you as stated in petition. Therefore, you are hereby directed to appear before the above Authority at venue Office of the Deputy Registrar, 1st Floor Conference hall, City Civil Court, Behind Cauvery Bhavan, Bangalore – 560 009 on 10.10.2015 sitting No.445/2015 between11:30am to 4:00pm., In person or through your authorized representative so that, the Authority can conciliate between you and the plaintiff to settle the matter amicably, and once for all.

    Relationship No : 500000345491
    Mobile No : 9379362494
    Amount Due : 1427/-

    For any clarifications please contact DHANU@ 8792753064

    (Hard copy the of the Notice sent through post, if you have not received the same please take printout of this mail and visit above mentioned court address on 10.10.2015 between 11:30am to 4:00pm)
    Under the order of

    For DLSA, Bengaluru Urban Dist.,
    Begaluru
    Bengaluru
    Date : 17.08.2015

    In case you face any issues on making on-line payment, request you to walk into any of the Reliance Store and Make this payment or you can courier the cheque\DD to below mentioned address
    Manager – Circle CRO
    Reliance Communications Limited
    Salarpuria Pearl, Municipal No. 72,
    3rd Cross Road, Residency Road,
    Ashok Nagar, Richmond Town
    Beside Ballal Residency Hotel
    Bengaluru – 560025

    Cheque should be in favor of “RWSL – 500000345491”
    This E-Notification was automatically generated. Please do not reply to this mail. For any further assistance, please visit our website http://www.rcom.co.in or walk into any of our Reliance Stores.
12. 

    Supriya

    March 28, 2016

    What was the result..Did anyone got to know the result of the above.