Location/place: PUNE
Name of company/service: Aircel mobile
My number 9768116166 is of Aircel company & it is of Mumbai circle & currently iam staying in Pune.According to the service provider Rest of Maharashtra & Goa don’t come under Roaming for the Maharashtra.In the Bill for the month of June 2012 roaming was charged for Maharashtra & Goa circle.On 12th of July I logged a request for the waiver of the roaming charges & also requested not to bar my Outgoing & incoming calls due to non payment of the bill,as i will be paying the bill after the waiver of roaming charges.Since 12th july 2012 i have been calling customer care in every 2 days for knowing the status of the complain so the i can pay the bill,but every time i came to know that the complain has not been resolved & it is still open….on 20th july 2012 afternoon I again called the customer care for knowing the status & i ws informed that the complain is still open & at 3 p.m. both the incoming & outgoing of my number was barred i could not call even customer care.. at 11 P.m.night My call got connected to aircel customer care through other operator & then i came to know that my outgoing & incoming has been barred due to non payment of bill & i have been given the waiver for the roaming charges,i requested them to at least debar the incoming so that i can attend the incoming calls & i will pay the bill in the morning.The customer care person Mr. Vaibhav refused to take my request..This way i was harassed by the aircel company & its people because of which i missed many important calls & went through mental agony…
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