Location/place: Rewari Haryana
Name of company/service: ICICI PRULIFE
Dear Sir
Subject:- Fraud for issuing Policy No 13217262
I received a call on 28th of Dec 2009 from Delhi ICICI office that our Representative will be at your door step shortly regarding policy. Next day Mr Yogesh Kalara ( 9899429505 & 9671537389) ICICI representative visit to my house, with his briefing about policy I was not convinced and I insisted him to get me policy features in written and asked him if any another policy with maximum premium. He assured to come next day with his Sr manager Haryana Zone Mr Dalginder Singh (9289709970). Another day both were at my home & same time again I received call for Delhi ICICI office Mrs Sheetal (9313467899) enquiring about their arrival at my home
Mr Dalginder explained me as below
1. The policy will cover Rs 40 Lakhs insurance
2. Rs 4 Lakhs Medi claim for whole family
3. Deposit Rs 1 Lakh for 5 years & 170% annual premium at the end of 5 years
4. 20% per annum cash back as agent money to my account
I was convinced and on asking ICICI written policy features he assured me to get it next day and on just verbal assurance/belief assuming this much reputed company’s Sr manager will not state lie, I rendered him a cheque of Rs one Lakh and signed the required documents. Off course till I received the policy on 18th Jan I daily called him for policy features but he kept on giving excuses
On receiving the policy I was shocked to read it as its absolutely different then what Sr manager stated me, Immediately I called Mr Dalginder and returned the policy ( within 2 days/free look period) on 20 Jan. He promised me for my money back within coming two weeks .After waiting two weeks again I called him & was continuously in touch with Mr Dalginder and he keep on giving excuses that he got the cheque and will deliver on Monday/Friday/then got admitted in hospital etc
Secondly the policy has been done through an agent from Karnal (HR) Panipet Office whom i never meet sure
The sign on EBI is completely duplicate as I am sure I did not sign this documents and any one can clearly make out the duplicity
This time it stuck in my mind that there is some fraud and misguidance taken place with me through above said person and he has made me fool after trusting a reputed company Sr manager. I confirmed from ICICI through some other sources about the policy and got reply its still active.
I contact him again now he told me sir this is the case of miss sailing and you can lodge a complained in this Regards and switched off his phone , at present he is not traceable on his tel No also. He send me my policy through courier at my home address on 29th April 2010 with ICICI Panipat envelope he ( I am keeping the envelope with me) .
Now hoping no option I wrote e-mail to [email protected]. , several times referring Call ID# 22454407, 22676383, 22688781 & email contacted with anil.Kumar@Iicicprulife & anita.pie@icicprulife stating only about free look period and finding my fault rather than reading the whole mail, can say just casual reply. Also I can forward all the correspondences’ done through e-mail including ICICI reply
This shows that ICICI staff is not interested in solving the costumers problem, about the marketing gimmicks individual is playing for selling the policy and I am surprised how the reputed company is supporting and keeping this type of fraud staff , who are just interested in their commission only
At last I request to refund my money back at earliest have been suffering for last 8 months for my own money
.
Regards
Narender Kumar
1) Narender Kumar, DOB-09.09.1965
2) Mobile No.9466355706
3) Premium Amount Rs One Lakhs
4) Sum Assured (Insurance) Rs 15 Lakhs
5) Nominee-Sushila Yadav, DOB-20.02.1968
6) email add. – [email protected]
.
Leave a Reply