Refund of hotel booking amount not made even after commitment

Location/place: Dibrugarh, Assam

Name of company/service: Make My Trip/Hotel Accommodation

Dear Sir,

This is with reference to my hotel booking (Booking ID: NH261211943764) through MakeMy Trip on 30-05-2012 for two rooms at Lake View Inn, Shillong for two days (05-06-2012 and 06-06-2012) against online payment of Rs.6182/- through SBI Debit Card which neither Make My Trip nor the hotel management could confirm till 05-06-2012 putting me in utter dilemma and uncertainty. This was a clear case of total disregard to Customer Care. As a result, I had to make an alternate arrangement for accommodation at the eleventh hour of my journey, asking the errant travel agency to cancel the booking

At about 11-30 AM on 05-06-2012, just hours before my flight to Guwahati, one Ms Nausheen Mansuri from Make My Trip made a phone call to me expressing regret that their agency could not conform my hotel booking at Lake View Inn, Shillong and that they would refund me the full booking amount. This was followed by her e-mail, endorsing what she had told over phone.

Then I received a mail from Make my Trip on 06-06-2012 which stated about refund of a reduced amount of only Rs. 4,511/- . On 08-06-2012 they hurriedly deposited the reduced amount to my bank account. This is not only a case of dishonesty but a clear case of cheating as well on the part of that notorious travel agency called Make My Trip. The fault was obviously committed by them but for that they were penalizing the customer. On pointing out their unethical act, they sent me the following letter and then again one more letter asking me to submit my bank details. These were nothing but a ploy on their part to drag the matter of refund to uncertainty.
The letter is as follows :

Dear Mr. Goswami, 11-06-2012

Greetings from MakeMyTrip!

We apologise for the inconvenience caused to you regarding the refund.

With the reference to your mail for the refund of the remaining amount of INR 1670. So from our side the refund has been processed of INR 1670, so kindly wait till your bank process or just check with your bank.

For any further assistance please call us on our toll free number:
1800-11-8747 – From MTNL/BSNL phones
1800-102-8747 – From other major operator
You may also write to us through reply email or writing to [email protected] and we will revert back to you within 24 hours or visit us at www.MakeMyTrip.com.

We value your business with us and look forward in assisting you with all your travel plans.

Yours Sincerely,

Rajesh Jadhav
MakeMyTrip India Pvt. Ltd.,
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana – 122016, India
Toll Free: 1800-11-8747
E-Fax number is 0124 – 4781801
E-mail:[email protected]

The next two letters were:

Subject
Refund Mail

Discussion Thread
Response Via Email (Rajesh Jadhav) 14/06/2012 10.15 AM
Dear Mr. Goswami,

Greetings from MakeMyTrip!

We apologise for the inconvenience caused to you regarding the refund. As we got the confirmation from our account department that for the refund of INR 1670 they need your banking details. So please provide your bank details so we can refund the remaining amount of INR 1670. The banking details are as per bellows:

Booking ID:
IFSC Code:
Account Number:
Account Type:
Account Holder Name:
Bank Name:
Branch Name:
Bank City:

Yours Sincerely,

Subject
Refund Mail

Discussion Thread
Response Via Email (Rajesh Jadhav) 19/06/2012 04.04 PM
Dear Mr. Goswami,

Greetings from MakeMyTrip!

We apologise for the late response from our side.

With the reference to your mail for the refund, as we are investigating in this issue so please cooperate with us for the further action and we are assure that you will get a revert from us within 72 working hours.

We sincerely apologise for teh inconvenience caused to you regarding you refund.

We value your business with us and look forward in assisting you with all your travel plans.

Yours Sincerely,

So this is the state of customer service of this fraud travel agency assisted by some shameless scoundrels who are always looking for earning petty profits of the company by cheating their customers utilizing unfair means.

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