Amount deducted but recharge not done

I did recharge on 23rd April 2020 I did complaint on the same day but every time they are giving me the same answer that waits for 24 hours.

And now it is more than 15 days still I have not received my money back or any reply from Vodafone company.
They are just sending me system-generated msg in the name of covid19
It is just that you need to tell me the reason for this dispute.