Order not fullfilled not payment refunded.

Ordered item online from Amazon.in. my order is not delivered in 1 month and payment was done at the time of placing order. No contact information made available by amazon.in company and not fulfilled my order till date. Two time emailed my query but not answered a single time by either retailer or Amazon.in
Hence i want to have this company should be banned and its vendors also for not fulfilling customers orders within time as already taken payment from customer at the time of order by online payment.