1.5 tonne Voltas ac not working from the very first day

Dear sir,
I purchased Voltas window AC on 3 Rd of April 2018, the unit was served without remote. AC is not working from the very first day, I complained about it on 18 the day of may 2018 , for the first time.there in Voltas customer helpline I was promised that the Voltas technician will cose in next 48 business hours and my problem will be resolved. After this complain, my torture started.my daily routine changes, to wait for the Voltas technicians. From 18 the of may 2018 , I was promised, that the technical team is coming today itself. Than to my amazement, I started receiving messages everyday around 9 to 10 am in the morning, that my request stands cancel due to de duplication. I already talked to senior executives 3 times, and they promised me that the technical team will visit anyhow witin the stipulated time of 48 hours. I silently waited for their visit. But to my surprise, even after this much of time and so much of follow up no one visited.

Response and SMS details are as follows

Request No 18052207354 is resolved, Fee Collected Rs 0. Call 18004254555 for assistance or SMS 1 if Happy else 2 to 9289525321. SMS Charge Apply

Your request no 18051801376 has been cancelled.Reason Duplicate Registration please call at Helpline 18004254555 (24X7) for further assistance.

Dear Customer Your SR No 18051801376 proposed for Cancellation, Reason: Duplicate Registration. Call on 1800-266-4555 to Stop Cancellation

Dear Customer Your SR No 18051801376 proposed for Cancellation, Reason: Duplicate Registration. Call on 1800-266-4555 to Stop Cancellation

Dear Customer, SR ‘18051801376’ is being marked DUPLICATE w.r.t existing SR ‘18052207354’. Call on ‘8821935255’ in case this is not duplicate SR.

Dear Customer, We tried to contact you for SR No’18051801376′. Your number was unreachable or switched off or not responding. Please call us at ‘8821935255’ for an appointment.

Your request no. is 18052207354. Post job completion share 8494 if satisfied or 8849 if unsatisfied, with our technician. For help call 18004254555

Your request no. is 18051801376. Post job completion share 0780 if satisfied or 2078 if unsatisfied, with our technician. For help call 18004254555

Your request no. is 18051801338. For help call 18004254555.

All these things are happening without my consent and knowledge.

As a last resort I am requesting you, to help me and resolve my problem.
A common man purchase AC, to get relief from summer and instead after purchasing ac from your company I am feeling double the heat.