Payment reverse

contacting Airtel for reversal quoting the reference number 165412405.

Hi Team,

My mother had an old Airtel number of Haryana +918571050774 . The number was expired last year. I was trying to recharge my mother’s prepaid number+918570890305 ,however mistakenly I did it for old number.The amount is 350Rs. and it was done by credit card.I called customer care but did not get any help.Trying to call that number but no one picking up the call.Could you please revert the payment to my correct number?Here are the details.

Recharge done mistakenly on:918571050774
Recharge should have been done on:
918570890305
Credit card transaction:116080940063224
Bank : HDFC credit card
Transaction time : 9 August 2016 9:06PM
Name of card holder: Munish Dhiman
Paytm order number:1952470368

Please call me on 8105155008,8 105155007 for any concern.

Regards,
Munish Dhiman


Comments

2 responses to “Payment reverse”

  1. Dear Mr. Dhiman,

    This is with reference to your post dated 17 August 2016.

    We would like to acknowledge that we are working to address your concern as soon as possible.

    We will connect with you to get additional details, if required, to resolve the concern effectively.

    You can also get in touch with us at [email protected]

    Regards
    Akanksha Singh
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd

  2. Dear Mr. Dhiman,

    This is with reference to your post dated 17 August 2016.

    We would like to confirm that we have shared the resolution details with you.

    Should you require further information, please feel free to write to us at
    [email protected]

    Regards,
    Akanksha Singh
    airtel presence (airtel customer service team)
    bharti airtel ltd.
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd

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