This is regarding our Membership no -> FM/LKO/0013, where we have had a very bitter and extremely frustrating experience so far, that although we have not even started availing any facilities yet after paying the membership fees. We are forced to raise a complaint in various forums, as the attitude of Magic Holiday staff has gone from worst to hostile.
On our first meeting with Mr. Ritesh (Mobile no 7619061234) and Mr. Zuhaib (Mobile no 8400568651) , Customer Relationship Manager on 19th June 2016 showed Animated picture of Magic Holidays emphasising that Owned as well as Tied-up properties are minimum 3 Star or 5 Star , with attached kitchens , and other benefits like 30% discounts on flight booking , 30% discount on food, and other facilitation and support during planning and actual travel for holidays. However none of these have been found to be true till now. Also we discussed with Mr Zuhaib and sent an email on 21st june 2016 with respect to Auto debit facility which we requested to be suspended instead we agreed to pay all EMIs ourselves. Again our worse fears came true when we found out that Auto debit was not suspended and ICICI Bank confirmed that Auto Debit instruction were submitted for Rs. 99,999/- by Magic holidays. Neither the total amount or the duration for EMIs were disclosed to us, and we fail to understand that rather than just 2 instalments for Rs 5,555/- each, as confirmed to us, the amount was close to one lakh rupees. We had to visit the bank and request for suspension of the auto debit facility or else we would have lost more money.
After a week, we received Joining Letter mentioning the Enrolment offer (Marketing Offer) as follows:
1. Resort credit vouchers Rs. 4000/-
2. Cash Back Rs. 4436 –Encashed
3. 4 nights 5 days in Panaromic Domestic Resort
4. 2 nights 3 days in Panaromic Domestic Resort
5. 1 gm gold coin
And we were assured that all the above benefits would be given on joining the Magic Holidays. However we were constantly being refused to provide the 1 gm Gold coin, so we sent an email to customer relations on 1st July 2016, received a reply that same would be paid on fulfilling other terms and conditions, especially more EMIs, which were not known to us initially. Other promises for discounts, vouchers and support for travel plans also vanished quickly, with our conversations reducing to only the payment of EMIs. Dissatisfied and frustrated with approach and hostile behaviour with the responses, we requested to cancel the Membership and complete refund, but to our greatest surprise this has also not accepted.
We also wrote an email to reservations on 3rd August requesting our vacations to be planned in Ladakh, and then got a call from Executive mentioning the property that would be provided to us as “Yak-tail”. On checking the details online and speaking to people who have actually travelled there before, we found that the property is neither 3 star nor 5 star. Infact its very old and dingy with room rents as low as Rs1800/ per day. We felt cheated as there is no logic why would somebody pay to Magic holidays for such dingy property and plan their holiday at such a beautiful place? We also contacted Mr Sumit ( Mobile no -> 8400700673), supposedly senior to Mr Ritesh, but he also confirmed that this is the only tie-up property and we have to accommodate within this only. To plan a holiday through magic holiday is such a distressful and bitter experience, with lots of conditions and old and dingy properties being forced upon us. We got to know during this time that many like us have been cheated in similar ways, shattering all our confidence and trust in Magic Holidays and brand like Panoramic Holidays Ltd.
With all these bitter and extremely frustrating experience so far, and being fed up with such pathetic, insensitive and hostile attitude since first payment, we want nothing less than cancellation of our membership with immediate effect and also complete refund of our money. Also proper action should be taken against the people and firm responsible for this, so many others would be saved of their hard earned money. Please help. Thanks!
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