Refundable tuition fees

SRM University — Refundable tuition fees

I am from kolkata india. I was qualified in srmjee and i also submitted my tuition fees in online counselling department of ece ramapuram campus. But now i have a problem so i decided that i will not go to srm university. I was also cancelled my admission and applied for refund the refundable tuition fees. I was sent mail lots of time and the hard copy of important document as required were also delivered on 9/6/2016. Now i have not get my money. I dont understand what is the problem in refund.In their university website its is strictly written that refund will be effected upon receipt of the same in our office and the hard copy was received by them on 9 june 2016 as they told me. It is very urgent for me. I was requested you. Many times. But they said please wait. Every single important document was submitted by me successfully and i also completed online refund request. My application number is 9251291. Online cancellation reference number 69nk97 student id 248577 and refund number 1418 as they said.
I request again please refund my money.. They told me that it will be taken nearly 15 to 20 days but 20 days were already gone and they still not refund my money. It is their terms and condition that the tuition fee is refundable. But they just ignore me and they have no responsibility. The amount is so huge 1 lakh 95 thousands. It is an university. I dont understand why they are behave like this. As the money is refundable so refund it quickly. I request you kindly justify request. Long time is taken for this. Kindly refund my money. I request you again.