1. On 16th dec 2015 at around 5.00 PM two transactions took place from my SBI card number SBI card no. 4006676034081599. details mentioned below
Merchant Name Date Amount
MOTO_TPSL 16/12/2015 Rs.7805
Shoppingcorner_TPSL 16/12/2015 Rs.7990
2. These transactions are totally fraud in nature, The individuals identified themselves as Javed Ali (+919136663986) and Rajiv(+918595152855) who claimed to say that they are calling from sbi credit cards and would want my help to upgrade my reward points, Even though I avoided them they kept calling and finally I get messages on my RMN about the transactions mentioned above.
3. I had registered a complaint with SBI Cards at there Customer care subsequently a request was raised with ref no.1-4196344259 on 16 Dec 2015. The customer care executives has confirmed that the payment has not been made to the merchant, and the money will be credited back to my credit card account.
2. I have also, lodged an FIR no.0553/2015 dated 16 Dec 2015 at Basaveshwarnagar police Station, Bangalore regarding the above.
3. My concerns are firstly I do not know which firm/Merchant has trapped the online transaction by me without I having utilised any goods or services. Secondly, I am sure SBI cads is involved in this grand scam of divulging the details of the card to assist them. Thirdly,the Customer care representatives had agreed to stop the payment, however which was later paid to the merchant without my knowledge. This shows clear negligence towards the customer and involvement of SBI Cards in the fraud. Lastly the bank has addressed me as Mr.(Mister) in all my mails to me which shows unprofessionalism and insulting the costumers in a way.
4. The Payment to the effect has not been made yet but I am getting warning calls / Statement of account/Bills about the same frequently. It is a hard earned money not to pay to SBI cards for which I have not utilised any services/goods.
5. I will request the consumer Forum to respond, thanks and regards.
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