non activation of SIM

My daughter Ms.Sohini Saha of 35A, Nazir lane, kolkata-700023 having AIRTEL 4g prepaid connection has been shifted to Pune for join in Eon IT park on 30/12/2015. She submitted all required documents for portability of sim to KETAN AIRTEL ( Mob-No.9371111701). It is unfortunate to say till date it is not activated. As per information Ketan airtel converted the sim to postpaid scheme which is not demanded by my daughter as a result televerification is still due. My daughter visited the shop for last three days and requested to do the needful for activation of sim in prepaid scheme. Yesterday evening I personally talked to the hub and they assured to activate the same within one hour. But it is not activated and the resent sim status is switched off though the mobile is on. We are from Kolkata unable to talk with her. Please do the needful for activation.
S.P.Saha,
35A Nazir Lane, Kidderpur, kolkata-700023
Mob. No 9433666895


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