Hello all, Please don’t buy any alcatel phones in India. My phone’s (Onetouch 642D) touch got damaged with in six moths. They don’t have any service centers in India. All service centers are like collection points. they will collect the phone and send to Sallora Mobiles in delhi which is third party mobile service shop. It took around 2 months to repair and i got another second hand black model from them with full of scratches on it. So I didn’t accept that phone and still my phone is with Alcatel more than 6 months now. There is no response from them. No One will pick even if we call 18601808877. This is another third party call center which handles many other companies’ products as well. They don’t know anything about my phone. And the flipkart who sells this product, they don’t care about our voice. I really wonder why flipkart is selling fake products like this. I need to file case in consumer court. In India these companies are playing with customers money. They are not giving any value for the customer.
Please find the below emails forwarded to them.
———- Forwarded message ———-
From: Althaf Cochin
Date: Thu, Dec 17, 2015 at 9:17 PM
Subject: Re: Job sheet No._SALTN005SC321
To: Customer Care India , [email protected]
Cc: “[email protected]” , IndiaCC_west2 , Gallexy Services , Flipkart Customer Support , [email protected], [email protected], [email protected]
Kind Attn : Bhasker – South India Head Alcatel
Hello,
With reference to the telephonic discussion with Mr. Bhasker (South India Head – Alcatel) here I am sending a reminder email again.
I am still in long 6 months wait. I didn’t get my mobile yet. This the pathetic service which I have received from Alcatel and Flipkart.
As I am believing and respecting Mr.Bhasker’s word atleast expecting a solution asap.
Here I am giving you a suggestion, If you don’t have the White model. Take a black model and change the back cover with my phone’s white back cover.
If you can please do this and send me the phone asap.
Kind Regards,
ALTHAF
On Thu, Nov 19, 2015 at 5:10 PM, Althaf Cochin wrote:
Hi Alcatel,
I got a last call from alcatel on last Saturday 14th. And they have told me that, they can give me the update on Tuesday 17th regarding white model. Today is 19th But till now I didnt get any update. Please let me know, what is the update on this.
Regards,
ALTHAF
On Fri, Nov 13, 2015 at 9:32 PM, Althaf Cochin wrote:
Ref :Flipkart Order Id:OD201615867035434101. [Incident: IN1511120951095486146]
Galaxy Services Job Sheet No : 462 & 872
Alcatel Job Sheet No : SALTN005SC321
Hi,
After 3 months (29th October, 2015) I got a call from Galaxy services cochin as my phone has been repaired. When I went there on 30th october, they give me a second hand black model phone. But the phone which I was given to them, a brand new white model which is having Rs.1000/- extra than black model. So I didnt accept the phone from galaxy services and they have provided me an another job sheet number 872.
After 2 days they called and told me that, they are unable to provide the service for this model as Alcatel is not accepting this model now, and they are unable to enter the details in Alcatel website.
So I need to tell you that, My phone is still in under warranty. Please repair and give me my original phone or same model phone, otherwise you have to refund my money. If I didn’t get the service asap, I will raise this issue to Human rights India and consumer forms as well.
As my phone is with you more than three and half month, you have to extend the warranty accordingly.
Please find attached old and new job sheet from Galaxy services for your reference.
This email has been looped to Alcatel service, Galaxy service, Flipkart and Consumer court.
I am expecting a resolution in this regard on or before Monday 16th October.
Regards,
ALTHAF
8197709922
On Mon, Sep 21, 2015 at 11:45 PM, Althaf Cochin wrote:
Hi,
I have waited nearly 2 months now. Till now I didn’t get any update. Its really frustrating and wondering why its taking this much time.
This is the worst service I have received ever. Kindly let me know when I can get back my phone.
Regards,
ALTHAF
On Wed, Sep 2, 2015 at 12:17 AM, Althaf Cochin wrote:
Hi,
What is the update with this? When I can receive the phone. As my phone is with you nearly one and half month, please extend phone’s warranty accordingly.
Kind Regards,
ALTHAF
8197709922
On Mon, Aug 31, 2015 at 1:32 PM, Customer Care India wrote:
Dear Sir/Ma’am,
We have noted your Concern & are working on it, please allow us sometime to revert with the resolution.
Should you require any further assistance, please do call on 1860 180 8877 or email at [email protected]. We will be glad to assist you.
_____________
Thanks & with Regards,
Vikram Kumar
Alcatel OneTouch Customer Care
Mail ID:- [email protected]
Contact No. – 1860 180 8877.
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