Dear Sir/Madam,
I have been using Aircel mobile services for a long time and i use a prepaid number.My no is 8802018628. On 24.10.2015 evening, I received a sms from your company (AIRCEL) that “BADHAI HO APKO MILA HAI AIRCEL SE 50 MB FREE INTERNET VALIDITY 26.10.2015 MIDNIGHT” Then I use internet only 2-5 Min. And I checked balance I found that My Balance is only Rs 2 instead of Rs.74. I want lodge a complaint help Line No 198 then your customer executive said me server is down so you can
complaint after 2 hrs. But After 2 hours I regularly try complaint about this.
but all of your customer executive are busy another call.
Customer care executives are not even ready to listen to me.Whenever i want to log a complaint their Server will be down and ask me to call the next day. Kindly help.
WRONGLY BALANCE DEBIT
Comments
2 responses to “WRONGLY BALANCE DEBIT”
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Hi Sir,
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [email protected] for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [email protected] -
Dear Sir,
We regret the inconvenience cause to you. We would like to inform you that the you have activated NAZGAMEM service on 24th October 2015 at 06:37PM through WAP mode which you have charged Rs72. The charges are found correct. The service has been deactivated from your account on 28th October 2015 at 01:47PM as per your request hence waiver is not applicable for the same.
Regards
Team Aircel
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