I have purchased airtel Dth but faced so much hassle after 1 month that i am considering to change the service provider. First i was faced much tension when i was trying to recharge it as when i entered my cust id-3017175021 on airtel.in website it is saying that it is incorrect or invalid, the same situation is with app. When i tried to recharge through retailer it didn’t get recharged for 2 days.
After repeated conversation with customer care and escalations they told that first time you will have to recharge through dealer and the server was down so might be i was not able to recharge through retailer earlier. Then again i went to dealer and got my a/c recharged with Rs.240 for one month (earlier also i told to customer care guy that plz do the change if any needed in my plan as i need 240/- monthly pack) now after watching only for 10 days a pop up is coming that your subscription will get expired in 4-5 days. And still i am unable to recharge my account online neither through website nor through app with the same issue that cust id is inactive/invalid. plz resolve my issue asap.
my contact no.09430409827
cust id-3017175021
After recharging validity of the package reduced and unable to recharge my A/c online
Comments
2 responses to “After recharging validity of the package reduced and unable to recharge my A/c online”
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Dear Customer,
This is with reference to your post dated 27th August 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [email protected]
Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
[email protected]
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and servicesTwitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd -
Dear Customer,
This is with reference to your post dated 27th August 2015. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.
You can also get in touch with us at [email protected]
Regards,
Sadhu Charan
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
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